How Your Data is Managed
At evee, our goal is to establish a community platform built around trust. We collect certain personal information from you to ensure the safety and security of our community. We take privacy seriously, and we are committed to handling your personal information with the utmost care and responsibility.
What Data We Collect:
Prior to requesting a booking, we collect the following personal information from renters:
- Full Name: We collect your full name to identify you as the renter of the vehicle.
- Date of Birth: We collect your date of birth to ensure that you are of legal age to rent a vehicle and for insurance purposes.
- Email Address: We collect your email address to communicate with you regarding your rental activity, to provide you with important updates, and for marketing communication.
- Mobile Number: We collect your mobile number to contact you in case of emergency, for communication related to your rental activity, and for marketing communication.
- Driver's Licence: We collect your driver's licence to verify that you are legally authorised to drive the rented vehicle.
Why We Collect It:
We collect this data for the following purposes:
- To ensure the safety and security of our community.
- To comply with legal and regulatory requirements.
- To communicate with you regarding your rental activity and to provide you with important updates.
- To verify that you are legally authorised to drive and rent the vehicle.
Your Rights
You have the right to access, correct, and delete your personal information at any time. You also have the right to object to the processing of your personal information and to restrict the processing of your personal information under certain circumstances. If you wish to exercise any of these rights, please contact us at the email address provided below.
Data Protection:
We use appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, and disclosure. We limit access to your personal information to only those employees and third-party service providers who need to know that information in order to provide our services to you. Hosts on the evee platform will only receive your name and mobile number to communicate and co-ordinate your booking.
To keep your information safe, we use the most secure and trusted platforms to handle sensitive data. All payments and verifications are processed through the third-party platform Stripe, which is integrated directly into evee's website.
What is Stripe and why do we use it?
Stripe is a third-party payment and identity verification system designed to minimise fraud and keep sensitive data safe and secure.
As a business operating exclusively online, Stripe is essential in improving our verification and authentication processes and increasing our customers' trust and sense of safety.
How does it work?
The verification process is fully hosted through Stripe. When verifying your details, you will be prompted to upload:
- A copy of your in-date Drivers Licence
- A live selfie
A Machine Learning Program then matches the ID to other third-party records to confirm or deny the identity. For more information about Stripe's verification process, please visit Stripe's Support Article.
How long does it take?
The entire verification check is automated and you will receive your result immediately after completing the verification session.
Where does the information go?
The information collected is encrypted and sent directly to Stripe so we as an individual business don't manage the sensitive and personal information provided.
If you have any questions about Stripe's verification process, please feel free to reach out to us by emailing support@evee.com.au.